Terms and Conditions

 

 

Bookings:

*   It is the responsibility of the customer to ensure that sufficient time is allowed to arrive on time to their destination
*   It is the responsibility of the customer to book the suitable vehicle capacity to carry the number of passengers and luggage.
       -  Maximum capacity for Carens vehicles are 3 persons and 3 luggages.
       -  Maximum capacity for Minivan up to 7 persons and 7 luggages  
*   All booking are subject to availability.
*   Bookings are accepted by telephone through our call center (+202 19970) available 24/7. All our telephone bookings are taken with great attention and care to make sure it is accurate, all calls maybe recorded to insure the quality of service provided.
*  Bookings are accepted thorugh facebook page, online booking, fax, e-mail as long Full Data are provided & subject to availability.
*   Booking confirmation shall be sent to customer within  one (01) business day.

 

Change in flight plans:

*  We request that you contact us by phone in case of changing in flight plans such as diverted or indefinitely delayed. Please keep our contact number available.
*  If a flight is delayed, we will endeavor to monitor the flight situation and accommodate the change as we depend on the information provided to us by Cairo International Airport Company.

 

Safety:

*  Safety of Customer & Driver and Risk of damage to the vehicle:
       -  The driver has the right to refuse any passenger whom’s opinion is a danger to the Passenger himself, driver or vehicle due to health and safety rules. However the passenger is liable to pay the full fare.
       -  Smoking / alcoholic beverages are not allowed whilst in the vehicle.
       -  The driver has the right to deny the service if the passengers do not conduct themselves in an orderly fashion, or if there are risks to the cleanliness and the safety of the vehicle and the driver.
       -  The driver will not be responsible to fulfill the transfer if the passengers are intoxicated, or otherwise disorderly.
       -  The driver will have the right to deny the service if there is a risk of damage to the vehicle by the passengers, their luggage, or their pets. In case the service is denied due to such circumstances, the booking will be charged in full.

 

Price :

*  Our transfer prices are quoted per vehicle.
*  We will check the flight status before your arrival. There no additional charges for flight delays.
*  A charge will be collected for any transfer where the driver is required to wait longer than the scheduled time as follow.

 


Waiting time charges :

On all pick-ups Other Than Airport Pickups  the Maximum Free waiting time is 15 Minutes.  After the allowed free waiting time 
*  30 minutes waiting time  30.00 EGP - subject to change
*  01 hour waiting time  50.00 EGP – subject to change

 

Additional pick-up or drop-off :

*  Diversion up to 05KM 30.00 EGP - subject to change
*  Diversion up to 10KM  50.00 EGP  – subject to change

 

Payment :

*  For same day From Airport transfers reservation payment can be paid to the Compny Representative at time of service.
*  For same day From other Places transfers reservation payment can be paid to the Driver at time of service.
*  For Credit card payment for online reservation booking. Your credit card will be charge for the full amount at the time you make your reservation .

 

Refund Policy:

*   If our vehicle is not on time for your pick-up or service is not provided as stated.
*   If passenger cancelled his/her transfers before 72 hours.
*   For online booking bank charges will apply for Credit card payment
*    Refund will not be provided in the following cases:
        -  Passenger provided the wrong information about date, flight number and address.
        -  If passenger is not on time and missed his flight
        -   If passenger leaves the pick-up point without informing the driver
        -   Cancelling the transfer after vehicle leaves its location ( Garage )
        -   Cancelling the transfer after vehicle arrivals at the pick-up point
*  Refund claim must be made in writing to ( airport@cairoshuttlebus.com   ) within 14 days of the pick-up time or drop off time
*  Cairo Airport Travel will process all refund claims as priorities and in the shortest possible time.

*   Cairo Airport Travel reserves the right to investigate the circumstances, which might require three working days.
*  The processing time is subject to the accuracy of the refund claim and the responding time of your responses to possible additional questions.
*   Under all circumstances refund claim, will take a few days for payment to carry out a possible refund transaction.
*  The refund claim will not exceed the value of the transportation booked

 

Lost items :

Upon reaching your destination, please check to see that you have retrieved all your belongings, such as  bags, briefcases, computer … Small items such as mobile phones, cameras, small bags sunglasses ..etc.

*  Passengers are responsible for their personal belongings
*   We try our best to return items left in our vehicles to their owners, but we assume no liability for lost, stolen, damaged or misplaced.
*  Any incurred in returning a left-behind item to its owner must be paid for by the owner

 

Liability :

Every effort is made by the Cairo Airport Travel transfer driver to get to You and to get you to your destination on time and in a safe and comfortable manner. Cairo Airport Travel transfer driver will take the best route to your destination by considering the following facts, traffic, time, road closures, diversions.. etc.

*  Cairo Airport Travel will not acquire any liability whatsoever in the event of delay due to circumstances out of their control such as:
       -  Bad or critical weather conditions.
       -  Road traffic accidents.
       -   Unexpected traffic delays.
       -   Industrial action by third parties.
       -  Problems caused by passengers
       -  The vehicle being held or delayed by a Police officer or Government official.

 

Cancellation :

* You can cancel your booking free of charge up to 72 hours before the pick-up time.
* Less than 72 hours 10% cancellation fee and for Credit Cards an additional bank charges will apply for online booking payment.
* For same day booking, cancelling your booking is allowed without charge provide our vehicle did not move from the garage.
*  In case the vehicle moved to process the service full fee will apply and we expect our loyal customers understanding of the cost involved.
*  Any transfer not cancelled or changed within Less Than 24 hours before the reserved time a full cancellation fee will be charged.
* All cancellations requests to be in writing via, e-mail, fax
*  No Show is considered full charge cancellation and no refund is allowed.

 

Gratuities :

* Cairo Airport Travel rates do not include a gratuity.
*  Tipping is allowed and is much appreciated by our drivers